Since the release of the Windows 10 compatible version of ALICE10bn, up to the current version of Windows 11, we have provided free technical support for each OS upgrade. However, in recent years, Windows OS has become more secure and its system structure has become more sophisticated, which has increased the cost and technical burden required to support and verify the operation of our products.
In order to continue providing safe and reliable products promptly, we regret to inform you that we have decided to end our free service and launch a paid maintenance service called "Support ALICE."
■ End of free support
As of March 31, 2026, we will no longer provide free OS updates or technical support after the defect response period after product purchase.
*You can continue to use the product even if you do not subscribe to the paid maintenance service.
*We will continue to provide free support for the ALICE10MLbn.
Please note that paid maintenance services for the ALICE10MLbn are not currently available.
■ Paid maintenance service "Support ALICE"
- Supported models: ALICE10bn, NetALICE10bn, ALICE10QTbn
- Support period: April 1, 2026 to March 31, 2027 (renewed annually)
- License price: 33,000 yen (including tax) / 1 license for 1 year
- Support details:
- Providing OS updates - Researching and answering product-related questions - Fixing bugs and providing upgraded versions of the software - Providing and notifying upgrade information for software when improved versions are released - Dealing with problems when installing on new PCs and when introducing new Windows series OSs
■ Regarding updating to Windows 12
At present, we cannot make any promises as the details of Windows 12 are not yet known, but if the ALICIE series is compatible with it, we will provide the compatible version (update module) to subscribers during the service period at no additional cost.
■ Important Notice
You can continue to use the product even if you do not subscribe to an annual maintenance contract, but you will not be eligible for OS updates or technical support after the defect warranty period.
The Support ALICE contract period is, in principle, one year from April 1st of the following year, if the contract is concluded by the last day of March each year. However, if the contract is concluded mid-term, the maintenance contract period will be from the following month after the contract is concluded until the end of March of that fiscal year (for example, if you sign a Support ALICE contract in August 2026, the service period will be from September 1st, 2026 to the end of March 2027). Therefore, while it is possible to sign up mid-year, monthly proration will not be possible. Please note.
Please note that this service is provided per license, so please be aware of this if you are currently using NetALICE10bn.
■ Changes to the warranty period for defects when purchasing new ALICE products and the start date for Support ALICE
For customers who purchased ALICE10bn, NetALICE10bn, or ALICE10QTbn after April 1, 2025, the defect warranty period and the start date of Support ALICE will be as follows.
- For purchases made between January 1st and March 31st:
- The warranty period for defects will end at the end of March of the following year, and Support ALICE will become available from April 1st of the following year.
- Example: Purchase ALICE in March 2025, and start using Support ALICE from April 1, 2026.
- For purchases made between April 1st and December 31st:
- The warranty period for defects will end at the end of March of the following year, and Support ALICE will become available from April 1st of the following year.
- Example: If you purchase ALICE in December 2025, you will start using Support ALICE from April 1, 2027.
■ The warranty period for defects on the ALICE10MLbn will remain the same as before, being one year from the date of purchase.
■ Applications and inquiries
Please fill out and return the application form, and after signing the maintenance contract, please make a bank transfer.
If you have any questions, please contact us.
ALICE Series Maintenance Support Office Email: support@bionet-alice.com